The little plastic tab that allows my Black Diamond Headlamp to pivot up and down broke.  Nothing else was wrong with the head lamp.  I want to keep it; and I do not mind DIY fixes for my climbing and camping gear.  This is a great little headlamp that has all of the right functions for me.

Black Diamond Headlamps Come With A 3-year Warranty

Few things in life are as nice as receiving excellent customer service. Black Diamond Equipment is one such company that, indeed, provides excellent customer service.

It took me less than a minute to locate the Black Diamond Equipment warranty page.

It took just another few minutes to go through their online form to find out if I still qualified for a repair or replacement.  [I always want the most for the money I spend; but I never demand service.  It is up to the company or individual to decide how they will take care of you.]

I received an email within a few hours letting me know that someone was reviewing my information. And then several hours later, I received another email letting me know: [Read more…] about Black Diamond Headlamps Come With A 3-year Warranty