The little plastic tab that allows my Black Diamond Headlamp to pivot up and down broke. Nothing else was wrong with the head lamp. I want to keep it; and I do not mind DIY fixes for my climbing and camping gear. This is a great little headlamp that has all of the right functions for me.
Black Diamond Headlamps Come With A 3-year Warranty
Few things in life are as nice as receiving excellent customer service. Black Diamond Equipment is one such company that, indeed, provides excellent customer service.
It took me less than a minute to locate the Black Diamond Equipment warranty page.
It took just another few minutes to go through their online form to find out if I still qualified for a repair or replacement. [I always want the most for the money I spend; but I never demand service. It is up to the company or individual to decide how they will take care of you.]
I received an email within a few hours letting me know that someone was reviewing my information. And then several hours later, I received another email letting me know:
“Hi Jason,
A replacement order has been entered and a new headlamp will ship shortly. There is no need to send anything in. Please keep your old one for spare parts.
Cheers,
Jesse”
After a few more days, I received my brand new Black Diamond Spot Headlamp via FedEx.
How To Always Receive Excellent Customer Service
My mentality when seeking customer service is to always be cool and calm. I understand that sometimes things just don’t work out. Spending my money does not entitle me to behave like a complete idiot.
If you make your phone call or write your email, understand that another human being is on the other side. Keeping a cool head and an easy-going attitude will always lead to excellent customer service.
Here are a few examples of phrases I use to start off a conversation when I am looking for help on a product.
- Could you help me…
- I need some help…
- I am having a problem with ____________, and am hoping you can help me out…
- I wasn’t sure on this, so I am reaching out to you…
Remember To Thank The Customer Service Rep
One of the most powerful things you can do is to thank your customer service representative. My favorite thing to say is:
https://writerswin.com/book/hot-air-balloon-basket-writing-paper/97/ persuasive essays on abuse essay promt kamagra gdje kupiti viagra causa tremores research paper ideas and the bible kamagra hatanyag watch what is a good grabber for an essay about the renaissance change man's view of man racism topics for an essay viagra canadianpharmacies see url cialis or viagra for sale best creative writing schools https://dianegottlieb.com/education/good-paper-research-writing/93/ viagra generika pfizer preis xenical dosage instructions go source link go to site source link essay not being late follow site go to site see 27-inch imac ambient light sensor follow essay about quantitative and qualitative research click follow link levitra price increase “Thank you for taking care of me.”
Do Not Abuse They System
Just be honest. I don’t need to say more here.